Quality Assurance Specialist

at National General Insurance
Location Hillsboro, OR
Date Posted June 19, 2018
Category Quality Management
Job Type Full-time

Description

Evaluate and score recorded calls based on various criteria (e.g., compliance, accuracy of information provided to the customer, professionalism, discussion of benefits, etc.). Transcribe recorded calls on an ad hoc basis. Generate verification letters to be sent to customers whose accounts are missing both electronic and valid voice signatures....