Contact Center Analyst

at Geisinger
Location Danville, PA
Date Posted April 4, 2020
Category Operations
Job Type Full-time

Description

Accountable for real-time monitoring of workforce performance during Contact Center hours of operations, alerting management to trends, discrepancies or issues around changing service levels, day-to-day execution and throttling of the outbound customer contact campaigns, ad hoc data analysis, production of daily reports, troubleshooting of production issues, and operations support of multiple...