Manager, Call Quality

at Humana
Location Tampa, FL
Date Posted August 7, 2018
Category Quality Management
Job Type Full-time


Must have active valid state health license. The Call Quality Manager plays a crucial role in DMS by ensuring that processes, campaigns, and calls are meeting the CMS and Humana standards of quality. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. You will be responsible for hiring, coaching, leading and...