Lead Customer Service Representative

at LA Healthcare Connections
Location Baton Rouge, LA
Date Posted April 12, 2019
Category Claims/Billing
Job Type Full-time

Description

Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner. Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status matters. Depending on the state, bi-lingual may be preferred. Collaborate with other departments on cross functional tasks and...