Director of Service Operations

at Cityblock Health
Location New York, NY
Date Posted October 17, 2018
Category Operations
Job Type Full-time

Description

Centralized member engagement center, which will process inbound and outbound communications (e.g., general helpline, urgent calls, scheduling, referrals) across call, email, SMS/MMS, and letters in a manner that reinforces the Cityblock care model. Additionally, we invest in strategic partnerships with community-based and social services organizations, in some instances bringing them into the...