DIR-CUST SRV CTR OPS-FLUENT - CONTACT CTR - LEADERSHIP

at Presbyterian Healthcare Services
Location Albuquerque, NM
Date Posted September 10, 2019
Category Operations
Job Type Full-time

Description

Bachelors degree in business, finance, healthcare administration, public administration, management or a related field. Oversight includes the ability to provide the unparalleled employee, patient, member and provider experiences while meeting Service Level Agreements (SLA), improving call performance, driving call elimination activities outside of the contact center(s), including the adaptation...

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