Customer Service and Claims Representative

at ProtoCall Services
Location Towson, MD
Date Posted November 7, 2019
Category Claims/Billing
Job Type Full-time

Description

Answer incoming phone calls from Health Plan members and network providers and identify the type of assistance needed:. The Customer Service and Claims Representative (CSR) responds to inbound calls from members and providers for the State of Maryland Public Behavioral Health Plan. Claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit...

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