Call Quality Professional 1 - Doral, FL

at Humana
Location Doral, FL
Date Posted November 6, 2019
Category Compliance
Job Type Full-time

Description

The Call Quality Professional 1 monitors and evaluates the quality of inbound and/or outbound customer service calls. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Responsible for driving accuracy and quality assurance, compliance to all established policies and procedures, and sound documentation for all activities....

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